Delivery & Shipping

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

 https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

DELIVERY OPTIONS

DELIVERED TO

COST 

Express Shipping

Metro Areas: 1-2 business days

 Regional Areas Vary: 1-5 business days

 

Australia ONLY

 

$15.00

Standard Shipping

Metro Areas: 5-7 business days

Regional Areas Vary: 7-9 business days
Australia ONLY

$9.95

FREE over $79.95
INTERNATIONAL SHIPPING IS NO LONGER AVAILABLE. 
WE DO NOT DELIVER TO PO BOXES 

 

DISPATCH DAYS

Orders are shipped on Tuesday, Wednesday & Thursday only
Orders placed over the weekend or on Monday & Friday are shipped the following business day on available dispatch days.

     

    TRACKING YOUR ORDER

    Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. 

    Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse. 

    If you believe your order has been delayed or you have not received your tracking details within 48hours, please fill out the Contact Us Form.

     

    INCORRECT ADDRESS

    If there is an error with your address, please contact hello@gelatolane.com and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

    We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

     

    INCOMPLETE ORDER

    There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

    A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.  

    Orders are subject to availability, Gelato Lane reserve the right to cancel any order, for any reason, including due to unavailability.

     

    ONLINE RETURNS

    Please see our Returns Policy for more information.