Frequently Asked Questions

Do you offer returns?

We want you to be completely in love with your order, so if for any reason you’ve changed your mind and want to return it, we offer store credit for the item/s you are returning and refund in the case of faulty item/s. you can read our full refund and exchange policy here. 

Please note that Final sale items are not eligible for return. If a sale item is returned, it will be returned to sender upon receipt.

How do I access my store Credit ?

You will receive an email notification as soon as your Gelato Lane account has been credited. There will be a Gift Code: to ENTER at checkout.  

Please check your junk inbox as sometimes the email is redirected.

Where do i send my Return to?

For any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning and refunds in the case of faulty items. 


Please send returns to:

Attn: Gelato Lane Returns

Level 1, 88 Kippax Street

Surry Hills, NSW 2010

How long will my order take to arrive?

Due to the ongoing impact of COVID-19 some delivery times may be affected. Please head over to Australia Post for the most up to date information in your area. 

We endeavour to dispatch all orders received before 12pm AEST (Tuesday – Friday) on the same business day. During peak and promotional times, please allow 1-2 extra business days for dispatch.

How much does delivery cost ?

Standard Shipping is FREE over $79.95

 $9.95 Standard Flat Rate for orders under $79.95

$15.00 Express Shipping 

How do I track my order ?

You can track your order via the shipping confirmation email we sent you OR you can track the status of your order at any time by logging into your account.

Refuge Denim sizing ?

If you are familiar with the Refuge brand you will know that the sizing can tend to run a little small. With the exception of Gelato Legs that run true to size.

With the non stretch denim we will always recommend going up 1 size.

If you have questions about the fit of a garment you are always welcome to Contact Us.

Standard sizing guide ?

You can view or standard sizing guide here. As a general rule our models will wear size small or size 8 unless otherwise stated.

Visit our Size Guide for more information

How do I use my discount code ?

Discount codes can be applied at the checkout screen. If a code is not working please check that the code applies to the item you are purchasing OR that the item is not already discounted in which case the code will be invalid. If you are still having trouble using a code please contact us via email.

Visit our Terms and Conditions for more information.

What are your customer service office hours ?

Our office hours are Monday to Friday 9.00am to 4.00pm - We are closed on weekends and public holidays. Please feel free to send a message via our Contact Us form.

Can I return an item I have worn ?

No, we do not accept returns of items that have been worn or washed. We refuse returns and send items back that have been washed or worn. We appreciate you avoid returning items to us in this condition, as they will not be accepted.

If a worn item is returned, it will be returned to sender upon receipt.

For more information, please read our Returns Policy