Returns Policy
- Gelato Lane returns may be eligible for a Gelato Lane Online store credit
- Refunds If an item is deemed faulty, Gelato Lane will replace or refund the value of item at the time of purchase.
- All Return or Exchange Items must be in the original condition with tags attached and unworn.
- Gelato Lane reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
- Final sale items are not eligible for return. If a sale item is returned, it will be returned to sender upon receipt
NEED TO RETURN AN ONLINE ORDER?
- Online returns must be made within 21 days* of the delivered day for. This Excludes Sale items. Download Returns Form
- The return must be made within 21 days* of receipt:
- We will use the tracked delivery date for online purchases as your receipt date
- original purchase date for in store purchases as per printed receipt
- You have valid proof of purchase;
- The items are unworn and in a saleable condition;
- The items have not been altered, washed, dry cleaned or damaged while with you; and
- The swing tag and any other applicable packaging is still attached.
- Gelato Lane reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
- We do not issue refunds on any Sale items and only offer online credit notes on full price items.
- Gift Vouchers, and Gelato Lane Credit can be returned for a Gelato Lane Credit only.
- There is no limit on the value of exchanges or credit for online orders.
- Refunds only for items deemed faulty, Gelato Lane will replace or refund the value of item at the time of purchase.
- Available for Online Orders Only.
- Please Download Returns Form or more information .
- Gelato Lane is not liable for any cost, loss, damage or delay arising from, or in connection with, the transport and return of the goods to Gelato Lane.
- Refunds are not available on sale and promotional items unless faulty.
- We do not offer exchanges or returns on SALE items.
- All Sale Items Purchases are FINAL.
- Please take care when selecting our final sale items as there are strictly no exchanges or returns on sale items unless deemed faulty.
- If a sale item is returned, it will be returned to sender upon receipt.
- Unfortunately we do not offer online exchanges.
- We cannot hold stock, or guarantee that the item will still be in stock during this time.
- All orders made with Afterpay are in accordance with all Gelato Lane return policies. Once your order has been processed, you will be issued with a Store Credit Voucher and you will continue to pay your Afterpay instalments. Gelato Lane is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned.
- For more information on Afterpay's terms & conditions, you can visit Afterpay's website here. Or you can contact Afterpay on 1300 100 729.
ONLINE RETURN TIMES
- Please allow up to 2-4 business days for returns to be processed once received at our Online Warehouse (as per your tracking number).
- You will be notified via email once your return has been successfully processed or rejected.
- Please allow up to 5 Business Days for the funds to appear in your account once processed.
- If an item is deemed faulty, Gelato Lane will offer to replace or refund the value of the item.
- Bring your item to the store where your originally purchased the garment.
- If you are unable to attend a store, please send the details of the fault to hello@geltolane.com (please include as much detail as possible and pictures of the fault).
- You must provide a proof of purchase such as the order confirmation or bank statement.
- If the item is deemed faulty, Gelato Lane will offer to replace or refund the value of the item plus delivery charges.
- If the fault is “major” you can ask for a refund or replacement
Download Returns Form