Delivery & Shipping

Due to the ongoing impact of COVID-19 some delivery times may be affected. Please head over to Australia Post for the most up to date information in your area.

 

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

 https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

All Australia Post signed for delivery parcels will be “Authority to Leave” effective immediately,  in an effort to minimise social interactions in accordance with official COVID-19 guidelines.

DELIVERY OPTIONS

DELIVERED TO

COST 

Express Shipping

Metro Areas: 1-2 business days

 Regional Areas Vary: 1-5 business days

 

Australia ONLY

 

$15.00

Standard Shipping

Metro Areas: 5-7 business days

Regional Areas Vary: 7-9 business days

Australia ONLY

$9.95

FREE over $79.95

INTERNATIONAL SHIPPING IS NO LONGER AVAILABLE. 
WE DO NOT DELIVER TO PO BOXES 

 

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. 

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse. 

If you believe your order has been delayed or you have not received your tracking details within 48hours, please fill out the Contact Us Form.

 

INCORRECT ADDRESS

If there is an error with your address, please contact hello@gelatolane.com and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

 

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.  

Orders are subject to availability, Gelato Lane reserve the right to cancel any order, for any reason, including due to unavailability.

 

ONLINE RETURNS

Please see our Returns Policy for more information.  

 
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Size Guide

We have provided sizing charts below to assist you with choosing the most suitable size. We can also provide garment measurements to assist with your decision. Our models wear size small or size 8 unless otherwise stated in the item description. 

 

Australian Size Guide:

SIZE

6 / XS

8 / S

10 / M

12 / L

14 / XL

16 / XXL

BUST

79cm- 83cm

84cm - 88cm

89cm - 93cm

94cm - 98cm

99cm - 103cm

103cm - 108cm

WAIST

59cm- 63cm

64cm - 68cm

69cm - 73cm

74cm - 78cm

79cm - 83cm

84cm - 88cm

HIPS

85cm- 89cm

90cm - 94cm

95cm - 99cm

100cm - 104cm

105cm - 109cm

110cm - 114cm

 

Denim Fits

Gelato Legs are true to size and fit like a big warm hug! 
With Non stretch and Refuge denim, we will always recommend going up 1/2 a size or a full size. 
For any questions about the fit of a garment, email our Customer Care Team

LET'S MAKE IT OFFICIAL!

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