Privacy Policy

COOKIES

GELATO LANE uses cookies to ensure your shopping experience is a smooth one. Cookies are small data files that are shared between your device and GELATO LANE. They are used to remind us of who you are when you connect, so that we know if you are logged in or if you've previously added items to your basket. They are never shared with anyone else, and do not contain any personally identifiable information - they are just special numbers that only mean something useful to GELATO LANE.

ADVERTISING

GELATO LANE incorporates third-party tools that use cookies, tracking pixels and related technologies. In a similar way, these are unique, secure and private numbers that only mean something useful to the third-party companies involved, and do not contain any personally identifiable information. This information is never shared with GELATO LANE, or anyone else, only between you and those third-party systems. They are used to pesonalise your experience, and may be used to target advertising to you on other websites.

SECURITY

GELATO LANE strives to ensure security, integrity and privacy of personally identifiable information of its customers. GELATO LANE uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices and firewalls and secure databases .

GELATO LANE ensures that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. GELATO LANE guarantees that the information entered on our site will not be disclosed to any external organizations or third parties.

Please note: your email address will be used to receive information about new products and special offers when you subscribe to GELATO LANE updates. If you do not wish to receive updates, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.

GELATO LANE is bound by the National Privacy Principles in the Privacy Act (1988) in relation to the handling of personal information.

In the event that you have forgotten your password, you can request a new password to be sent to your registered email address. Alternatively, you can email our Customer Service team for assistance at hello@gelatolane.com and you will be sent a new temporary password to your email address. Upon receiving your new temporary password, you may change it in your 'My Account' tab for added security purposes.

GELATO LANE may suggest links from other sites to our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.

LEGAL

Listed prices on GELATO LANE are accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, GELATO LANE has the right to correct and/or change the price of the item.

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by GELATO LANE In addition, GELATO LANE reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customer’s credit card, GELATO LANE will issue a credit to the account in the same amount within 7 business days. GELATO LANE reserves the right to modify the information on this site and the services and products described therein anytime without notice.

GELATO LANE may run competitions, prize draws and promotions on the GELATO LANE website. These will be subject to additional terms and conditions, which will be made known to you at the time and are exclusive to gelatolane.com.

Where GELATO LANE allows you to email products to another person: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify GELATO LANE, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003

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